Privacy notice
Effective October 5, 2026
Information collected
The form collects the name, email address, optional phone number, reply preference, dog-or-cat profile and current-condition details, question, selected communication channel, consent record, and optional uploaded files. The service also receives basic technical information needed for security, such as an IP address and request metadata.
Purpose
The information is used to receive and respond to the selected service request, process or confirm payment, prevent abuse, maintain service records, and respond to privacy requests.
Service providers
Question records are stored in Apple CloudKit. Website requests pass through Cloudflare, and optional files are stored in a private Cloudflare R2 bucket. Signed file links expire after 30 days, and uploaded objects are scheduled for deletion after 30 days. If the client accepts a paid service, the selected payment provider processes the payment; this care line does not receive or store complete card or bank credentials.
Private conversations
Written replies and follow-up messages are stored in Cloudflare Durable Objects. Your private link contains an access key; anyone with it can read and reply to your conversation. Bookmark it, keep it private, and return to check for replies. Conversation pages do not send SMS or email notifications. The business answers from its app using the care-line name, without exposing personal contact details. Permanent deletion removes the conversation and disables its link. Archiving alone does not delete it.
Disclosure and sale
Information is disclosed to the service providers needed to operate the care line and when legally required. Personal information is not sold or shared for cross-context behavioral advertising.
Retention
Uploaded files are scheduled for deletion after 30 days. Question and communication records are retained while needed to provide the service, handle payments or disputes, maintain reasonable business records, and meet legal obligations. The operator can permanently delete a record from the Archived section when it is no longer needed.
Choices and requests
A person may request access, correction, or deletion by emailing info@bayareaapps.com. Identity may need to be verified. Some information may be retained when reasonably necessary to complete the service, detect fraud or security incidents, process a payment or refund, or meet legal obligations.
Where the California Consumer Privacy Act applies, California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive information, and receive equal service when exercising those rights. This service does not sell personal information.
Security and client responsibility
Reasonable safeguards are used, but no internet transmission or storage system is completely secure. Clients should upload only files needed for the question, remove unrelated personal information, and avoid sending passwords, financial credentials, Social Security numbers, or human medical records.
Children
The service is intended for adults age 18 or older and is not knowingly directed to children.
Changes
This notice may be updated when the service or providers change. The effective date above identifies the current version.